Effective Date: 02/27/2026

At Hoover's Bobcat Service, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• • Personal Information: Name, email address, phone number, mailing address, and other details you provide through forms, phone calls, or inquiries.

• • Usage Data: Your IP address, browser type, device information, time spent on our site, pages visited, referring websites, and other technical data collected automatically.

• • Communication Data: Records of your communications with us, including emails, phone calls, and messages through our contact forms.

• • Necessary Cookies: Small data files stored on your device to enhance your browsing experience and enable core website functionality.

Analytics and Tracking Technologies

GDPR-Compliant Analytics (Independent Analytics)

Our website uses Independent Analytics, a privacy-focused, GDPR-compliant analytics service that operates without cookies or personal data collection. This service provides us with aggregated visitor statistics such as page views, traffic sources, and general geographic regions (country/state level only) without tracking individual users or storing personal identifiers.

Consent and Cookie Management

Your privacy is important to us. We use a consent management system to respect your preferences regarding cookies and tracking technologies. When you visit our website, you will be presented with options to accept or decline different categories of cookies and tracking.

Cookie Categories

We use cookies and tracking technologies in the following categories:

• • Essential Cookies: Required for the website to function (login, security, form submission). These are always enabled as they are necessary for you to use our website.

• • Analytics Cookies: Used to understand how you interact with our website. This includes data collected through Google Analytics 4 and Independent Analytics. These cookies help us improve our site performance and user experience.

• • Advertising & Remarketing Cookies: Used to deliver targeted advertisements and measure advertising effectiveness through Google Ads and related services. These cookies track your visits across our website and other sites to show you relevant ads.

• • Personalization Cookies: Used to remember your preferences and provide a personalized experience on our website.

How Consent Works

When you first visit our website, a consent banner will appear asking you to accept or decline non-essential cookies. You have the following options:

• • Accept All: All cookies and tracking technologies will be enabled, including analytics, advertising, and personalization.

• • Reject All: Only essential cookies necessary for website functionality will be enabled. Analytics and advertising tracking will be disabled.

• • Customize: You can select which cookie categories to accept, allowing you to fine-tune your privacy preferences.

Managing Your Preferences

You can change your consent preferences at any time by:

• • Clicking the consent/cookie preferences link in our website footer or header

• • Using your browser’s cookie management settings to block or delete cookies

• • Opting out of specific tracking services (such as Google Analytics) using their respective opt-out mechanisms

Cookie Retention

Cookies are retained for varying periods depending on their function and purpose. Some cookies are session-based and expire when you close your browser, while others may persist for extended periods to remember your preferences or track behavior. You can view detailed information about specific cookies and their retention periods through your browser’s cookie settings or our consent management interface.

Google Analytics 4

Our website may also use Google Analytics 4, a web analytics service provided by Google, Inc. (“Google”). Google Analytics 4 uses cookies to help us analyze how visitors use our website. The information collected includes your IP address, browser type, pages visited, time on site, referral sources, and other usage data. This data is used to generate reports about website traffic, user behavior, and performance trends. Google Analytics data is stored by Google on servers in the United States and other countries. For more information about Google Analytics and how it uses data, please visit: https://policies.google.com/privacy and https://support.google.com/analytics

Google Analytics Opt-Out

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You can also manage your Google Ads settings at https://adssettings.google.com.

Google Ads and Remarketing

Our website may use Google Ads and Google’s remarketing feature to serve targeted advertisements to you based on your prior visits to our website and your interests. This involves Google and third-party vendors displaying our ads on other websites and platforms across the internet.

Google Ads Cookies

Google uses cookies to track your browsing behavior and deliver personalized ads. When you visit our website or other sites, Google may collect information about your browsing patterns, interests, and demographics to show you relevant advertisements. For more information about how Google uses data for advertising purposes, visit: https://policies.google.com/technologies/ads

Advertising Preferences

You can manage your Google Ads preferences and opt out of personalized advertising by visiting Google’s Ads Settings at https://adssettings.google.com. You may also opt out of third-party tracking for advertising purposes through the Digital Advertising Alliance at http://optout.aboutads.info or the Network Advertising Initiative at http://optout.networkadvertising.org.

Strictly Necessary Cookies

We use essential cookies required for core website functionality, including secure user sessions, form submissions, and security features. These cookies are necessary for the website to function properly and do not require consent under GDPR Article 6(1)(f) as they serve our legitimate interest in providing a functional website.

Third-Party Cookies

In addition to our own cookies, third-party vendors (including Google) may place cookies on your browser to serve targeted advertisements and analyze website performance. These third-party vendors operate independently and have their own privacy policies.

Google Tag Manager

We may use Google Tag Manager, a tag management system provided by Google that allows us to manage and deploy various tracking codes and scripts on our website. Google Tag Manager itself does not collect data directly, but it facilitates the deployment of Google Analytics, Google Ads conversion tracking, and other third-party measurement tools. This means that Google Tag Manager enables the collection and transmission of information about your interactions on our website to Google and other analytics and advertising platforms. The data collected through Google Tag Manager is subject to the privacy policies of the respective services it deploys (such as Google Analytics 4 and Google Ads). By using Google Tag Manager, we can more efficiently manage our tracking infrastructure and ensure consistent implementation of analytics and advertising technologies across our site.

No Third-Party Tracking

We do not use Facebook Pixel or other third-party tracking services that collect personal data or create user profiles beyond what is described in this policy.

California Consumer Privacy Act (CCPA) and Similar Laws

For users in California and other jurisdictions with similar privacy laws, information collected through Google Analytics and Google Ads may be considered “personal information” under those laws. Please see the “Your Rights and Choices” section below for information about your rights regarding this data.

How We Use Your Information

We use your information to:

• • Provide, operate, and improve our website and services

• • Respond to inquiries, quotes, or service requests

• • Process orders and manage customer relationships

• • Send updates, promotions, or other relevant communications (only if you have opted in)

• • Analyze site performance and monitor usage trends through privacy-compliant methods

• • Display personalized advertisements based on your interests and browsing history

• • Maintain security and prevent fraud

• • Comply with legal obligations and protect our rights

SMS/MMS Communications

Opt-In Communications

If you opt-in to receive SMS/MMS messages from us, we may use your mobile phone number to send you service updates, promotional offers, appointment reminders, and other relevant communications.

Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out Rights

You can opt out of SMS/MMS communications at any time by:

• • Replying STOP to any message

• • Contacting us at (573) 569-5789

• • Emailing us at hooversbobcatservice@gmail.com

• • Using our contact form

Message and Data Rates

Standard message and data rates may apply. Message frequency varies based on your preferences and our communications schedule.

How We Share Your Information

We do not sell or trade your personal information. However, we may share it with:

• • Service Providers: Trusted partners who assist with website operations, payment processing, SMS/MMS delivery, customer support, analytics, advertising, or other business functions, all under strict confidentiality agreements. This includes Google (for analytics and advertising services).

• • Third-Party Ad Networks: Google and other advertising partners who use your information to deliver targeted advertisements across the internet based on your interests and browsing history.

• • Legal Requirements: If required by law, court order, or to protect our legal rights, we may disclose personal information to comply with legal obligations or respond to lawful requests from public authorities.

• • Business Transfers: In case of a merger, acquisition, sale, or transfer of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

• • With Your Consent: We may share your information for other purposes with your explicit consent.

Data Retention and Security

We retain personal data only as long as necessary to provide services, fulfill the purposes outlined in this policy, and meet legal obligations. Google Analytics data is generally retained for 14 months or as configured in your GA4 settings. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights:

• • Access and Correction: Request access to the personal data we hold about you and correct any inaccuracies.

• • Opt-Out: Unsubscribe from marketing communications (email or SMS/MMS) at any time using the unsubscribe mechanisms provided. You may also opt out of Google Analytics and Google Ads tracking as described in the “Analytics and Tracking Technologies” section above.

• • Deletion: Request deletion of your personal information, subject to legal and business obligations. Note that deletion requests may not affect data already collected by Google Analytics or retained by Google.

• • Data Portability: Obtain a copy of your data in a structured, commonly used format.

• • Restriction of Processing: Request that we limit how we process your personal data in certain circumstances.

• • Objection: Object to processing of your personal data for direct marketing purposes or for interest-based advertising.

• • Cookie Management: You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent to your device.

If you would like to exercise these rights, please contact us by phone at (573) 569-5789 or email a request to hooversbobcatservice@gmail.com.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• • Know what personal information is collected, used, shared, or sold

• • Delete personal information collected from you (subject to certain exceptions)

• • Opt-out of the sale or sharing of your personal information

• • Non-discrimination for exercising your privacy rights

To exercise these rights, please submit a request to hooversbobcatservice@gmail.com or call (573) 569-5789. We do not sell personal information in the traditional sense, but Google Analytics and Google Ads may involve the “sharing” of data for targeted advertising purposes, which may constitute a “sale” or “sharing” under CCPA. You have the right to opt out of this data sharing by adjusting your Google Ads settings and using browser privacy tools.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located, our central database is operated, or where Google’s servers are located. By using our website, you consent to such transfers. If you are located in the European Union or other jurisdictions with data transfer restrictions, we rely on appropriate legal mechanisms such as Standard Contractual Clauses to transfer your data lawfully.

Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Effective Date” at the top of the policy. For material changes, we may provide additional notice through email or prominent website notices. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: Hoover's Bobcat Service Address: 14165 Steele Dr Versailles, MO 65084 Phone: (573) 569-5789 Email: hooversbobcatservice@gmail.com Or send us a message via our contact form

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